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Wendy Kawaii

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Return & Refund

Effective date: 15 September 2026

This policy explains your rights when buying online from Wendy Kawaii, operated by Wedyan Ibrahim Aloufi as a sole trader. It applies alongside your statutory rights under UK consumer law.

1. Your Right to Cancel

For most non-personalised goods ordered online, you may cancel your order within 14 days after receiving it, without giving a reason. After telling us you wish to cancel, you have a further 14 days to return the item. Email info@wendykawaii.com with your order number and cancellation request.

2. Faulty, Damaged or Incorrect Items

If an item is faulty, damaged, not as described, or incorrect, contact us as soon as possible. Your rights under the Consumer Rights Act 2015 are separate from the 14-day cancellation right and are not reduced by this policy.

  • Damaged or faulty item: contact us as soon as possible with the order number, a description and clear photos. We will offer the remedy required by UK consumer law.
  • Incorrect item: contact us with the order details and photos. We will arrange a correction at no additional cost.

Please report transit damage promptly so that we can investigate it, but this request does not limit your statutory rights.

3. How to Request a Return

To cancel an eligible order or report a problem, email info@wendykawaii.com and include:

  • Order number
  • Photos of the item showing the damage or issue
  • A description of the problem

We will confirm the return instructions and the appropriate remedy. For an eligible cancellation, refunds are made within 14 days after we receive the returned goods or evidence that they were sent back, using the original payment method.

4. Exceptions to the Cancellation Right

The 14-day cancellation right does not apply to goods made to your specifications or clearly personalised. This exception applies only when the item is genuinely personalised for you; ordinary print-on-demand production does not by itself remove your cancellation rights. Sealed hygiene goods may also be excluded after opening where the law permits.

  • Goods made to your specifications or clearly personalised
  • Sealed hygiene goods after the seal has been broken, where the legal exception applies
  • Other goods excluded from cancellation by law; this does not affect rights for faulty or misdescribed goods

5. Refunds and Return Costs

For an eligible cancellation, we refund the item price and the least expensive standard delivery charge offered. You normally pay the direct return cost unless the item is faulty, damaged, incorrect, or we failed to tell you about that cost. We may reduce a refund if handling beyond what is reasonably necessary has diminished the item’s value.

Seller: Wedyan Ibrahim Aloufi, sole trader trading as Wendy Kawaii, 169B Junction Road, Archway, London, N19 5PZ, United Kingdom. Email: info@wendykawaii.com. Nothing in this policy affects your statutory rights.