Effective date: 15 September 2026
About Wendy Kawaii
Wendy Kawaii is operated by Wedyan Ibrahim Aloufi, a sole trader trading as Wendy Kawaii. Address: 169B Junction Road, Archway, London, N19 5PZ, United Kingdom. Email: info@wendykawaii.com.
Order processing
Many Wendy Kawaii products are produced to order by our fulfilment partners. Processing time is separate from delivery time. The estimated processing and delivery information available on the product page or at checkout applies to your order.
Fabric products: Our fabric products are made especially for you and may require a little extra production time. If your order includes paper goods, a planner, or items from different production partners, they may arrive in separate parcels and at different times. Tracking details will be provided for each shipment.
Delivery destinations and charges
Available delivery destinations, delivery services and charges are shown at checkout before payment. Charges may vary by destination, product, parcel size and service. Customers are responsible for providing a complete and accurate delivery address.
Estimated delivery times
Delivery estimates are not guaranteed dates. Unless a different period is agreed with you, we will deliver without undue delay and within 30 days after the contract is made, as required by UK consumer law. If delivery cannot be completed within the agreed period, please contact us so we can offer an appropriate remedy, which may include a revised date or cancellation and refund where the law provides.
Orders arriving in separate parcels
Items from the same order may be produced and dispatched from different fulfilment centres. As a result, your order may arrive in more than one parcel and on different days. Where tracking is available, you will receive separate tracking information for each parcel. Receiving one parcel does not mean the remaining items are missing, and you will not be charged additional shipping fees after checkout.
Tracking
Where tracking is available, we will send the tracking information to the email address used for the order. Tracking may take time to update after dispatch.
Delays
Customs, carrier disruption, severe weather and other events outside our reasonable control may cause delays. We will keep you informed where practical. Your statutory rights remain unaffected.
Incorrect or incomplete addresses
Please check your address before placing an order. If an order has not yet entered production or dispatch, contact us immediately and we will try to correct it. We cannot guarantee changes after processing begins. Additional delivery charges may apply where a parcel is returned because the customer supplied an incorrect or incomplete address.
Lost, damaged or incorrect parcels
If your parcel is lost, arrives damaged or contains an incorrect item, email info@wendykawaii.com promptly with your order number and photographs where relevant. We will investigate and provide the remedy required by UK consumer law.
International orders
For deliveries outside the United Kingdom, the recipient may be responsible for import duties, taxes or customs charges unless checkout states that these are included. Customs processing may delay delivery.
Contact
For delivery questions, contact info@wendykawaii.com.